Hotel Address: 21 Salami Shuaibu Street, Pedro Road, Lagos State, Nigeria
📞 WhatsApp:+2348105354769
📧 Email:[email protected]
Privacy Policy
At RIU Hyatt Hotel & Suites, your privacy and trust are our top priorities. This Privacy Policy explains how we collect, use, and protect your information when you use our website or stay with us.
1. Information We Collect
We may collect:
- Your name, phone number, and email address (for inquiries or bookings)
- Payment information (for confirmed reservations)
- Booking details such as check-in/check-out dates, room type, and preferences
- Messages or forms you submit through our website or WhatsApp
- Browser/device data for analytics (cookies, IP address, etc.)
2. How We Use Your Information
We use your data to:
- Process and confirm room bookings
- Contact you about your reservation or inquiry
- Improve our services and website experience
- Send special offers (only if you’ve opted in)
- Comply with applicable laws and safety requirements
3. How We Protect Your Data
Your data is stored securely and accessed only by authorized hotel personnel. We use technical and administrative measures to prevent unauthorized access, alteration, or disclosure.
4. Sharing of Data
We do not sell or rent your personal data.
We may share it only with:
- Payment processors or booking systems (to complete your reservation)
- Legal authorities, if required by law
5. Cookies & Analytics
We may use cookies or tracking tools like Google Analytics to improve performance and user experience. You can disable cookies anytime via your browser settings.
6. Your Rights
You may:
- Request access to your stored data
- Ask us to correct or delete your personal information
- Opt out of marketing emails anytime
To exercise these rights, email us at [email protected]
7. Policy Updates
We may occasionally update this Privacy Policy. All revisions will be posted on this page with an updated “Effective Date.”
Terms & Conditions
By booking with RIU Hyatt Hotel & Suites, you agree to the following terms and policies that ensure a fair and transparent experience for all our guests
1. Bookings & Payments
- Reservations can be made online, via WhatsApp, or email.
- Full or partial payment may be required to secure your booking.
- For direct payments, please use the details below:
Bank Name: Moniepoint
Account Name: RIU Hyatt Hotel and Suites
Account Number: 4002188204 - Include your Booking ID as the payment reference.
- All bookings are subject to room availability and confirmation by our reservations team.
2. Check-In / Check-Out
- Check-In: 2:00 PM
- Check-Out: 12:00 PM
- Early check-ins and late check-outs depend on room availability and may incur an additional charge.
3. Guest Responsibilities
Guests are expected to:
- Provide accurate information during booking.
- Treat hotel property and staff with respect.
- Pay for any damages or loss caused during their stay.
- Follow hotel policies regarding noise, smoking, and safety.
4. Liability Disclaimer
RIU Hyatt Hotel & Suites will not be held responsible for:
- Lost or stolen belongings left unattended.
- Injuries, accidents, or damages resulting from negligence or unforeseen events.
Guests are encouraged to secure valuables in designated safes.
Refund & Cancellation Policy
We understand plans can change. Our refund and cancellation terms ensure fairness to both our guests and our hotel operations
Cancellation by Guest
| Time Before Check-In | Refund Eligibility |
|---|---|
| More than 72 hours | 100% refund |
| 48–72 hours | 50% refund |
| Less than 48 hours | Non-refundable |
| No-show | Non-refundable |
Refunds will be processed within 7–10 business days to the original payment method after approval.
Cancellations by Hotel
In rare cases (such as maintenance or safety issues), the hotel may cancel a booking.
Guests will receive a full refund or the option to reschedule.
Early Departures
Guests who choose to leave before their scheduled check-out date are not eligible for refunds for unused nights.
Non-Refundable Bookings
Some promotional or discounted rates are marked Non-Refundable — these are final sale bookings and cannot be canceled or modified.
Chargeback & Dispute Policy
To protect both the guest and the hotel:
- By confirming a booking, you agree to our refund and cancellation policy.
- Unauthorized chargebacks after confirmed bookings are considered a breach of agreement.
- We will provide documentation (booking records, messages, payment receipts) to the bank in the event of a dispute.